ServiceNow Telecommunications Service Management helped with automation and self-service capabilities—particularly Virtual Agent, Service Catalog, and Predictive Intelligence. As a result, BT moved 70,000 customers and 1 million services to ServiceNow, retired two legacy systems, and achieved a staggering 85% agent satisfaction.
Delivering reliable, predictable, and transparent services makes for strong customer relationships, allowing CSPs to protect existing revenue and cross-sell new or expanded services and products.
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turned to the Now Platform to transform the delivery and assurance of its next-generation connectivity services, specifically integrated workflows across Day 1 and Day 2 operations.
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