Refund

Overview of Our Policies

Understanding the Policies of Bridge the World Connection

Bridge the World Connection’s policies relating to purchase protection exist to give you peace of mind when making a purchase or engaging in a transaction on/through thehealthbridges.com. Our goal is to provide you with the best experience possible. However, in case something goes wrong with your purchase or transaction on our website, we have policies in place to resolve such issues as they arise.

For the sake of this policy’s purposes, where it’s specified, an individual seller refers to a person who’s selling through their personal profile on our platform.

In order to qualify for Purchase Protection:

Ensure that your purchase is eligible to count as a Protected Purchase in the way(s) this policy defines the term.
Use our onsite checkout on thehealthbridges.com to complete the payment process for your purchase or any other means of facilitating business transactions on Bridge the World Connection’s website. Any purchases users (including you) make through third-party websites, local pickups, or messaging services operated by third parties do not qualify for Purchase Protection.
Contact the seller in order to inform them of any problem(s) that occurs with your purchase. For eligible purchases, if you’re unable to resolve the issue directly with the seller in question, you may submit a claim through Bridge the World Connection.
We will review your claim in order to determine its Purchase Protection qualification status. If your claim is approved, Bridge the World Connection will issue a refund for all costs associated with the purchase (item price, tax, and shipping).

All decisions are made at our sole discretion.

Protected Purchases

When Your Purchases are Protected

Many purchases users make through the onsite checkout, or any other valid method of business transaction on thehealthbridges.com, are covered by our Purchase Protection policies. Look for an emblem/our sign of purchase protection to determine a listing’s eligibility for purchase protection.

Your purchases have Purchase Protection in the following situations:

When making purchases through the onsite checkout on Bridge the World Connection:

You didn’t receive the item you purchased.

For sellers using the onsite checkout option, if the buyer has not received their item within 2 days (48 hours) after the estimated arrival date displayed on the order details page, the item counts as “not received.” As such, it is eligible for Purchase Protection.
For individual sellers using the onsite checkout, an item counts as “not received” by the buyer if they don’t receive it within 16 days of an individual seller confirming the order.

Your item arrived damaged or significantly different from how it was described.

The item was damaged during the shipping process.
It is missing major parts or features when these missing parts/features weren’t disclosed to the buyer beforehand.
The item was in a different condition than it was described.
The item is a different version/edition than what you saw on display for purchase.
The item is entirely different from what you ordered.

The seller isn’t following their refund policy as they’ve previously stated.
Unauthorized purchases.

Please note that discounts do not impact whether or not a purchase qualifies for Purchase Protection.

Making purchases through other avenues at Bridge the World Connection:

You never received your item.

When using ads, listings, or other means of doing business on Bridge the World Connection’s platform, an item gets classified as “not received” if the buyer doesn’t receive it up to 7 days after a seller confirms the order

The item is damaged or significantly different from its description as it was displayed for purchase. For example:

The item got damaged during the shipping process.

The item is missing major parts/features that weren’t disclosed to be missing beforehand.

The item is a different edition/version of what was displayed for purchase.

The item is entirely different from what you initially ordered.

Please note that discounts do not impact a purchase’s Purchase Protection eligibility.

Which Purchases Do Not Qualify For Purchase Protection?

The following items and situations are not covered by our policies regarding Purchase Protection:

Any products or services we prohibit through our other guidelines
Products that are marked as received
Automotive vehicles and industrial machinery
Real estate and physical land/property
Financial products and investments
Gemstones and precious metals
Business equity or debt
Any custom or made-to-order items
Donations
Services
Perishable products or items
Cases of buyer’s remorse
Any items that were shipped using any kind of intermediary or freight-forward service
Items where the exchange of said purchase happens in person instead of online/through our platform.
Orders that have already been charged back by the buyer’s bank or otherwise refunded
Items that incur damage after they’ve been delivered
Items bought through the onsite checkout that exceed $2,000
Items bought through invalid means on our platform
Tickets
Antiques and other collectibles

Refunds and Disputes

Reaching Out to a Seller

When you use our onsite checkout, contact the seller first to resolve any issues you’ve experienced with a purchase. The seller then has 2 business days (48 hours) to respond and attempt to resolve your issue(s).

When engaging in any commerce threads through messenger, you may contact your seller within up to 7 days after you’ve made a payment. The seller then has 1 day to respond to/resolve your claim.

Filing a Claim with Bridge the World Connection

When you use the onsite checkout, if a seller or individual seller has not responded to or resolved your issue after 2 days (48 hours), you may submit a claim for Bridge the World Connection to review on the 3rd business day.

When engaging in any commerce threads through our messenger, if a seller doesn’t respond to or resolve your issue within 1 day, then you have 2 days afterward to submit a claim for Bridge the World Connection to review.

When you file a claim, answer all of the questions that are presented, and include all of the details regarding your issue(s) in the form. Bridge the World Connection will then review your claim, including any messages you and the seller exchanged, along with all other documentation provided by the seller and the buyer. We usually respond within 2 days.

Returns and Refunds

If you request a refund, remember to contact the seller within the return period as it’s specified on the product listing. Then follow the seller’s instructions for returning that specific item.

In the event that a seller is either unresponsive or not following their specified return policy: It may still be required of you to provide proof of a valid tracking number, the item being returned, and other information/proof of return to us in order to receive a Purchase Protection refund.

If you are returning an item you’ve purchased through any commerce threads via the messenger, remember to contact the seller within the specified return period in the product listing. Then follow the seller’s instructions for returning a delivered item. Bridge the World Connection does not facilitate any product returns.

Request a refund here.

Limitations

When you use the onsite checkout, it’s possible to file a claim for an item’s full price with a purchasing price of up to $2,000, including taxes and shipping. The lifetime coverage limit is $10,000.

You must file your claim within 45 days from the delivery date of your purchased item/product. Unauthorized claims have 60 days from the said delivery date to file a claim. If you never received the item you purchased, it’s required to wait 2 days (48 hours) after the last estimated delivery date in order to file a claim.

When reporting an unauthorized purchase, you must notify us immediately so that we can do our best to protect you from financial loss. You must submit a claim within 60 days after your item was charged.

In order to be eligible for Purchase Protection, you must be in compliance with Bridge the World Connection’s terms and policies.

If you purchase an item through any commerce threads on the messenger, you can file a claim for the item’s full price of up to $300, including shipping and taxes. $900 is your lifetime coverage limit. You cannot file a claim if you’ve marked an item as received.

You must file a claim within 3 days (72 hours) of your purchased product’s delivery date, or within 7 days in case no delivery date is specified. If you never received the product/item you purchased, you have until 2 days (48 hours) after the last estimated delivery date to file a claim.

Once again: You must comply with all terms and policies set forth by Bridge the World Connection in order to qualify as eligible for Purchase Protection.

Cases: Resolution and Closing

If Bridge the World Connection approves a buyer’s claim, in certain situations, we may offer a partial refund. Otherwise, the refunded amount will consist of the item price, taxes, and shipping fees. Decisions on claims are made at the sole discretion of Bridge the World Connection.

In some situations, we may offer a Goodwill refund, also at our sole discretion. Offering a Goodwill refund may depend on a buyer’s purchase history, including their previously requested refunds and the total amount of purchases they’ve made.

Denied Claims

Reasons you claim may get denied under our policies include:

The item/product you received was in the same condition that the seller specified/described.
You filed your claim due to buyer’s remorse.
The item was received and the seller verified the product’s delivery.
You disputed the transaction in question with the bank that issued your debit or credit card.
You didn’t submit sufficient evidence as requested by Bridge the World Connection to support your claim.

Policy Abuse

If you file any fraudulent claims for any purchases made on Bridge the World Connection’s website, we may disable your ability to make payments or take any additional actions on your account.