Understanding the Policies of Bridge the World Connection
Bridge the World Connection’s policies relating to purchase protection exist to give you peace of mind when making a purchase or engaging in a transaction on/through thehealthbridges.com. Our goal is to provide you with the best experience possible. However, in case something goes wrong with your purchase or transaction on our website, we have policies in place to resolve such issues as they arise.
For the sake of this policy’s purposes, where it’s specified, an individual seller refers to a person who’s selling through their personal profile on our platform.
In order to qualify for Purchase Protection:
All decisions are made at our sole discretion.
When Your Purchases are Protected
Many purchases users make through the onsite checkout, or any other valid method of business transaction on thehealthbridges.com, are covered by our Purchase Protection policies. Look for an emblem/our sign of purchase protection to determine a listing’s eligibility for purchase protection.
Your purchases have Purchase Protection in the following situations:
When making purchases through the onsite checkout on Bridge the World Connection:
Please note that discounts do not impact whether or not a purchase qualifies for Purchase Protection.
Making purchases through other avenues at Bridge the World Connection:
The item got damaged during the shipping process.
The item is missing major parts/features that weren’t disclosed to be missing beforehand.
The item is a different edition/version of what was displayed for purchase.
The item is entirely different from what you initially ordered.
Please note that discounts do not impact a purchase’s Purchase Protection eligibility.
Which Purchases Do Not Qualify For Purchase Protection?
The following items and situations are not covered by our policies regarding Purchase Protection:
Reaching Out to a Seller
When you use our onsite checkout, contact the seller first to resolve any issues you’ve experienced with a purchase. The seller then has 2 business days (48 hours) to respond and attempt to resolve your issue(s).
When engaging in any commerce threads through messenger, you may contact your seller within up to 7 days after you’ve made a payment. The seller then has 1 day to respond to/resolve your claim.
Filing a Claim with Bridge the World Connection
When you use the onsite checkout, if a seller or individual seller has not responded to or resolved your issue after 2 days (48 hours), you may submit a claim for Bridge the World Connection to review on the 3rd business day.
When engaging in any commerce threads through our messenger, if a seller doesn’t respond to or resolve your issue within 1 day, then you have 2 days afterward to submit a claim for Bridge the World Connection to review.
When you file a claim, answer all of the questions that are presented, and include all of the details regarding your issue(s) in the form. Bridge the World Connection will then review your claim, including any messages you and the seller exchanged, along with all other documentation provided by the seller and the buyer. We usually respond within 2 days.
Returns and Refunds
If you request a refund, remember to contact the seller within the return period as it’s specified on the product listing. Then follow the seller’s instructions for returning that specific item.
In the event that a seller is either unresponsive or not following their specified return policy: It may still be required of you to provide proof of a valid tracking number, the item being returned, and other information/proof of return to us in order to receive a Purchase Protection refund.
If you are returning an item you’ve purchased through any commerce threads via the messenger, remember to contact the seller within the specified return period in the product listing. Then follow the seller’s instructions for returning a delivered item. Bridge the World Connection does not facilitate any product returns.
When you use the onsite checkout, it’s possible to file a claim for an item’s full price with a purchasing price of up to $2,000, including taxes and shipping. The lifetime coverage limit is $10,000.
You must file your claim within 45 days from the delivery date of your purchased item/product. Unauthorized claims have 60 days from the said delivery date to file a claim. If you never received the item you purchased, it’s required to wait 2 days (48 hours) after the last estimated delivery date in order to file a claim.
When reporting an unauthorized purchase, you must notify us immediately so that we can do our best to protect you from financial loss. You must submit a claim within 60 days after your item was charged.
In order to be eligible for Purchase Protection, you must be in compliance with Bridge the World Connection’s terms and policies.
If you purchase an item through any commerce threads on the messenger, you can file a claim for the item’s full price of up to $300, including shipping and taxes. $900 is your lifetime coverage limit. You cannot file a claim if you’ve marked an item as received.
You must file a claim within 3 days (72 hours) of your purchased product’s delivery date, or within 7 days in case no delivery date is specified. If you never received the product/item you purchased, you have until 2 days (48 hours) after the last estimated delivery date to file a claim.
Once again: You must comply with all terms and policies set forth by Bridge the World Connection in order to qualify as eligible for Purchase Protection.
Cases: Resolution and Closing
If Bridge the World Connection approves a buyer’s claim, in certain situations, we may offer a partial refund. Otherwise, the refunded amount will consist of the item price, taxes, and shipping fees. Decisions on claims are made at the sole discretion of Bridge the World Connection.
In some situations, we may offer a Goodwill refund, also at our sole discretion. Offering a Goodwill refund may depend on a buyer’s purchase history, including their previously requested refunds and the total amount of purchases they’ve made.
Reasons you claim may get denied under our policies include:
If you file any fraudulent claims for any purchases made on Bridge the World Connection’s website, we may disable your ability to make payments or take any additional actions on your account.