Technology has come a long way since the days of break/fix IT, and the reality is that most internal IT services aren’t equipped to keep up with the pace of innovation. As a result, many organizations find their IT to be reactive rather than proactive, and their systems struggle to keep up with the demands of a growing business in a digital world.

If you’ve ever scoffed at the idea of outsourcing support to a third-party provider because you think your current IT structure is fine or because of concerns about cost, now is the time to reconsider. There are numerous benefits to managed services, especially if you’re using a system like Microsoft Dynamics 365.

The term managed services refers to the practice of outsourcing business administration and management responsibilities to a third party. You’ll notice that this definition isn’t specific to IT — that’s because managed services can describe anything from supply chain management to marketing strategy to call center operations. 

This increase in demand can be largely attributed to small and medium-sized businesses (SMBs), who require access to the latest technology in order to maintain a competitive edge in their respective markets and to sustain their continued growth but lack the IT budget to meet those goals. The good news is that managed services enable SMBs to play at the same level as middle market and enterprise-level organizations, without overextending themselves — and that’s only one of the benefits of the managed services model.

More info: Managed Help Desk Services