Automatic pool cleaners provide a great convenience and ease of use for your clients but like any equipment they may experience problems from time to time. Whether you have a suction side, pressure side or robotic cleaner the problems they encounter are generally similar and this article will discuss some common troubleshooting steps to help get them back into working order.

If your client’s pool cleaner is unable to move at all it could be a problem with the power supply or the motor. Check the electrical connections for looseness and corrosion. If it has a backup mechanism or reverse valve be sure it is activated and working correctly. Also be sure the hose is not too long and that it does not tangle with itself or the bottom of the pool. If there is water in the handle it will cause erratic movement and you will need to drain and dry it.

Another common issue with suction side cleaners is that they can overfill the skimmer basket making it difficult for your client to empty it and causing the cleaner to become disabled or inoperable. If this happens it is a good idea to change the filter bag regularly and keep the skimmer basket open and clean. These types of cleaners are very efficient at picking up debris on the floor of the pool but do not clean walls so be aware that your client will need to spend additional time brushing walls.

When a pressure side or suction side cleaner is unable to move it could be a problem with the drive motor, track wheels and brushes. These issues are easy to diagnose by checking the drive belts and brushes, ensuring they are in proper working condition. If they are not they can easily be replaced. The track wheels should be cleaned frequently using a hose nozzle, especially in areas that are prone to sand accumulation.

Robotic cleaners can be harder to diagnose, as they are very self-contained and independent of the pool's system. However, they can have problems with their tracks or brushes, wheels and bearings. The easiest way to ensure your client is getting the most efficiency and longevity out of their robotic cleaner is to consistently remove it from the water, rinse it off and dry it after each use, then store it in a shaded cool area away from direct sunlight.

Keeping your client’s pool cleaners in tip top shape will save them time and money in the long run. If your client experiences any issues with theirs we would be happy to inspect it and make any necessary repairs to get it running properly. Call us to set up your appointment or fill out our online quote form. We offer free estimates!